SIP – Why Deploy SIP for Business?

SIP, otherwise known as Session Initiated Protocol has widely been used in verbal and written context with business telecommunications lingo. While this technology has been raved about and highly documented throughout the past recent years in tech blogs and websites, it can be somewhat difficult to understand exactly what SIP is and how it is used if you are somewhat new to telecommunication terminology. If you aren’t a CTO or CIO but run a business with high levels of voice and data traffic, this should help better explain the technology for you.

SIP runs over an IP (Internet Protocol) network. A network running the Internet Protocol previously allowed for data transfer between satellite office locations via private lines, for hosting websites, or hosting other data servers. Over the past decade however, new technologies and the explosion of VoIP (just think Vonage and Comcast phone) have given an IP network far greater importance and precedence over business communications.

SIP allows for simple daily business functions as simple as phone calls (inbound/outbound) utilizing VoIP technology but can be more diverse in the business environment. A daily function in the enterprise or business may be more complex functions such as conference calls that additionally may require multimedia (live stream video, live document presentations, etc.) as well.

Other functions and features made available through SIP can include push to talk or chat which has gained much momentum on the web in the e-commerce world. In today’s economic environment, this can easily equate into an ROI scenario due to the need to more quickly and easily allow the customer to make purchase decisions online, many times from mobile devices. The same ROI scenario can go with the web conferencing abilities made available through this technology.

As consumers and B2B clients become more tech savvy, businesses hungry for revenues are turning to SIP to help bridge gaps between marketing mediums and the closing sales process. It is through the convergence of multiple communications that this process can be streamlined and collaborated on.

While the above examples can be shown as uses for this technology there are many more applications that can and are being implemented in converged business telecommunications. Some of these include caller ID, IM (Instant Messaging), e-mail, and other web and voice based communications.

It is important to know that the QoS is not controlled by SIP in any way. The bandwidth and network configurations over that bandwidth as well as the carriers providing the bandwidths are just as important to the successful implementation of SIP in business communications. Other important aspects can be local hardware configurations and current in-use phone systems.

It is because of the many possibilities associated with a business embarking on purchasing an SIP solution that the use of a telecommunications broker or consultant is vital for successful deployment. Additionally, a broker or consultant can better suit your business with the proper solution or technology within your telecom budget.

This can be extremely important as some businesses are better suited for a smaller business VoIP or T-1 voice solution. A good broker will not oversell you and make sure one of the other solutions wouldn’t better suit you first.

This article was written by Aaron Siegel of TopSavings.Net which

Posted in Uncategorized | Tagged | Comments Off

T1 Lines – Why Your Business May Need One

While you may know what a T1 or T3 line is, not every business owner knows what the everyday uses are for this technology. In this article we will discuss real-world issues within different industries that a T1/T3/OC-3 line is effective for the everyday business. Hopefully this will help you better understand the practical uses for these lines and help you make a better informed decision on your future data/voice line leasing.

Point of Sale Transactions

In the retail, restaurant, and hospitality environment amongst others, the point of sale transaction is considered probably the most vital moment between customer and business. It signals the success of a sale, the precise point where a business moves forward with profitable revenue. It is during this moment in time, a reliable method of transacting that sale is an absolute necessity.

Even more importantly is how these point of sale transactions are made these days. Debit, credit, and payroll cards make up the majority of the sales and all require a method to transmit the financial data to complete the transaction.

A T1 or T3 line is important for POS due not only to the capability to have multiple ports for simultaneous sales registers, but due to the reliability. Reliability is crucial and these lines, when properly leased from the proper Tier One carriers, typically offer 99.9% up-time. DSL lines, some advertised cheap shady lines, or oversold burstable lines (sometimes even sold as T1).

Take note, some smaller mom and pop establishments have been known to use dial-up still. You most definitely will recall if you were transacting at such an establishment had you ever been forced to wait 5 minutes to complete your purchase. T1, T3, and OC-3 lines run many times faster and are far more reliable, period.

Office and Retail Communications

Other than point of sale transactions, many times these same businesses will also require Internet access for desktop computers as well as voice communications for phones lines. Due to the “integrated” option with these lines, a business can have their checkout stand, office computer, and phone lines all run from the same line.

In other case scenarios, a business may be a call center or a business that has more than one office or cubicle. In these everyday scenarios the lines will be used for either 24 phone lines via a T1, or a variable split for Internet and business phones. Larger businesses and enterprises will more than likely deploy a T3, OC-3, but can end up needing even more phone lines and/or bandwidth depending on employee size. In large capacity cases solutions may include OC-12, OC-48, and OC-192 circuits.

Banks and Government

Lately, a newer business telecommunications product has come into play called MPLS, an improved alternative to VPN. While many businesses wanting private data transfers in between their branches utilize MPLS, this is not the case for highly sensitive information that banks, financial institutions, or government agencies.

Point to point T1 lines become necessary for absolute network security. What makes this the most secure connection is that the line or lines are physically run from location A to location B. MPLS is a cloud based solution that has high security, but in some certain instances, it is the need for the highest secure Extranet that is of the most importance. Information to pass through these lines can be client’s social security numbers, customer account numbers, or even military war plans to government officials. Other common terms for a point-to-point can be PTP, P2P, or what is called a dedicated line. These kind of lines can be extremely expensive, but to the institutions and agencies involved, are worth every penny.

While we did not cover every use for a T1 line, this should give you a better idea as to how a T1 line can come into play for your business. Other uses gaining popularity or are already there would be server hosting, videoconferencing, business VoIP, public Wi-Fi access (coffee shops, airports, etc.), streaming security cameras, and more.

Aaron Siegel has been a business telecommunications services bro

Posted in Uncategorized | Tagged | Comments Off